• The customer is responsible for all return shipping costs. We recommend a shipping method that provides a tracking number.
• A Grace Unlimited is not responsible for delays with UPS shipping.
• A Grace Unlimited is not responsible for products lost or damaged in the mail. The Postal Service or UPS will be responsible once we ship the packages.
• A Grace Unlimited is not responsible for products marked 'Delivered' by the Post Office. You will need to check your local Post Office to obtain information regarding your package.
**If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 – 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
If you choose the local pick up option, you may only pick up on designated pick up days/hours. If you have any questions, please ask before you complete your purchase.
All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877) in order to investigate this issue. We cannot be held accountable for packages where tracking information that states the package has been delivered to your order address.
NOTE: We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly.
IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA: We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. International customers (outside of United States) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
Monogram items, blankets, accessories, bags, hats, scarves, leggings, shoes, and ALL SALE ITEMS are FINAL and can not be returned for store credit.
Returned items MUST have original tags on them, NO EXCEPTIONS. Items must be unworn and unwashed. Items that appear worn, have stains, including makeup, deodorant, dog hair, food odors, smell of cigarette smoke, etc, will not be accepted for return. If an item has been worn once, it will not qualify for return.
Merchandise can be returned for store credit ONLY and you must return ship to us no later than 3 days from your receipt of the package as noted in the USPS tracking system. Credit will be issued in the amount of the merchandise purchase, and will not include reimbursement of shipping charges since that service was used and paid for.
Colors may vary due to lighting, color monitor resolutions, etc.
If you send back an item that does not qualify for return then you will be responsible for the return shipping to you. If you have questions about a return you may email us at firstname.lastname@example.org. WE WILL HOLD NON RETURNABLE MERCHANDISE FOR 14 DAYS. AFTER 14 DAYS THE ITEM WILL BE DONATED TO CHARITY.
If you have received an item with any damages or defects please email us within 24 hours of receipt of your package as recorded by the USPS tracking system. If we are not contacted within 24 hours then the item will no longer qualify for a return/replacement. You must include a photo of the damage in your email to us at email@example.com
We are not responsible for damages to clothing as a result of improper care or handling, or incorrect sizing.